XINGX legendary wooden doors are generally good, but in some places, dealers are not able to serve customers, and there are also some complaints. The following report:
Instance 1:
XINGX wooden doors are very rubbish, poor after-sales service, and the dealer management is chaotic. I ordered 4 doors in the wooden door Guanzhuang store XINGX. At that time, it was according to the requirements on the Atlas. When measuring, the designer changed the style privately (it is said that this can save some expenses), it is said that XINGX wooden doors cannot be such a style. Why can't you put this style on the album. Later, I kept negotiating with the dealer. The dealer said that XINGX could not be done at first, and then directly said that it could not be changed after the order was placed. Later, the dealer hung up my phone again and again. He called Chongqing headquarters to complain and gave a call to manager Li in Beijing. But this manager Li and the dealer were angry and covered up the dealer, saying that they just couldn't do it. Tell him I want to complain and promise to contact him to solve it. As a result, a day passed and there was no news. Moreover, after the designer came to measure and received the money, he said: if they didn't pack all the doors and only made the doors, they wouldn't do it. Only the doors could make money, and even the windows and so on would be wrapped for me. What a robber logic. Summary:
1. Cheat consumers. It is obvious that the style on the album is not made;
2. Poor service attitude. Repeatedly hang up the customer's phone number;
3. The management of distributors is chaotic. Manufacturers cover up distributors and cheat consumers together;
4. Cheat money in various ways. After the payment is made, the door will not be made without covering the entrance.
Instance 2:
I bought several sets of doors at XINGX wood composite door, and then the painting started. The painting should be wrapped in plastic paper. We will pull the paper on the night after spraying the paint, as a result, the wood composite door of that door set was actually paint removing, but it was paint removing. There are pictures and the truth, and this is good??? There is something wrong with the quality!!! I advise you not to go to XINGX to buy the door. The quality is not good, and the attitude of looking for them is not good. You must polish your eyes. Don't go to XINGX.
Case 3:
My family chose South Yanggao Road wooden doors in XINGX Evergrande building materials. I think the product quality is still good, but the cycle is 30 days long. It's OK to think about it. The result is 70 days after a while, after several negotiations, I came to install it.
The installation service is the original factory of XINGX wooden door. Let's not talk about the service attitude first time I came here to install it. The Two installed in our home face bedroom door, and the height difference of the door lock is 10cm!
The second time I came here, the glass of the sliding door had not arrived yet, and I had to pay for it. In view of the painful lesson last time, I said I would pay after you installed it. Their Service boss, unexpectedly, I started to cheat with me. I had to pack up and leave. I didn't install it! He had a fierce quarrel with that man. He knew that he had a loss. After I paid half of the money, he continued to install it. Then, the worker, I was still reminding him not to cut the guide rail short. He looked self-righteous and was very impatient. As a result, the saw was 30cm short. He himself was embarrassed, I bought a guide rail at my own expense. Finally, the sliding door of our family showed a gap of nearly 2cm between the door and the upper door frame. I am really didn't want to deal with these people, so let them go quickly!
Summary: The sales said very well, 30 days, 30 days arrived, 40 days, 40 days to 50 days, 50 days to 60 days, the last 70 days to complete, the whole renovation progress of our family was delayed. During this period, I went to the store three times and called countless times. Every time I said, I asked to call back, but I never called back, they treat customers in this way of cheating and scoundrel!
The quality of the door is simple. At present, it is OK. The installation is really poor. The door lock is not generally high. The sliding door has a gap of more than 2cm, and the stickers of door strip are too rough!
The most annoying thing is service. The boss who serves XINGX wooden doors is just a rogue and a scoundrel. Tell me directly that it is useless for you to complain anywhere. You must have time to complain slowly! Extremely bad attitude!
Now to make a product, in fact, the quality of the product is almost the same, and the service is very important. I checked it online. There are many complaints like me in the country, XINGX wooden doors and top 30 in the country. If this continues, this factory will face closure sooner or later!
So once again, I will remind all my neighbors with my lessons for reference!
