What are the quality exposure of Guanniu wooden door? We probably found the following information on Baidu:
Guanniu wooden door frauds consumers to hang sheep and sell dog meat
On May 31, 2015, I ordered "log" wood composite door and "log" TV wall (wall panel) in the "Guanniu wooden door" store on the first floor of Nanping Red Star Macalline Mall, and paid a deposit of 2,000 yuan. At that time, the unit price was agreed and the delivery and installation date was "2 months after the formal order". After that, on July 4, 2015, the "order confirmation form" was formally signed, and the second phase of the payment was 12000 yuan, which was agreed to be delivered and installed before September 4, 2015.
At the end of August, I called the store many times and asked in person when I could deliver the goods and install them, but I didn't have the exact time to reply. It is only said that because the designer placed an order for 10 days late, the goods could not arrive before September 4, and they could only urge as much as possible. On September 8, the phone informed that the goods had arrived and arranged for delivery on September 11 and installation on September 12. I paid the final payment of 8635 yuan (total payment of 22635 yuan) on the morning of September 10. I thought everything would go well, but I didn't expect to find quality problems one after another!
On the early morning of September 12, the installer arrived at the scene and unpacked the delivery package. It was found that 2 door frames were missing edge strip. After waiting for more than 2 months of production cycle, the goods are not complete!
On the way the master installed two "wooden door" fans, according to the wood material under unlocking hole saw, although the material is solid wood (two layers of pressing), but it is not the "wooden door" described by the sales staff at the time of ordering-"The door frame is a whole piece of log, and the middle is a piece of log splicing. Because it is impossible to have such a wide wood door, the wide surface is spliced, but the height and thickness are whole pieces of logs."
And after the sales staff came to the scene, they still insisted that "the splicing of wooden door is only the splicing of the width, and the height and thickness are absolutely the whole log". After seeing the real thing sawed off at the scene, she said, "This is the first time that someone has reflected this problem. She is not clear about the situation and needs to check with the manufacturer." -- Isn't this an obvious fraud consumer, selling dog meat with sheep?!
In addition, when I opened the package on the spot, I found that the ordered "wall panel" also had obvious quality problems-first, the paint surface was not handled firmly, and the paint fell off with a gentle scratch on my fingernail. Secondly, in the middle of the largest single-sided wall panel, there are three conspicuous scratches (problems caused by production rather than damage during transportation), and it is difficult to repair. The paint repair worker tried it on the spot. The simple surface treatment cannot solve the problem. It can only be repolished and painted, which has the problem of local and overall chromatic aberration, which will seriously affect the overall aesthetic effect of the TV wall.
I confirmed on my purchase order that the door and wall panel are logs with the same name and material. However, on-site visual inspection found that the materials used by door, door set and wall panel are obviously different.
Because there are too many quality problems found, I asked to stop the installation and negotiate to solve them first.
In response to the problem that the ordered "wooden door and wall panel" goods are not on the right board, I proposed two solutions to the salesman on the spot: first, I asked Guanniu to refund the goods in full, and compensate for the economic loss caused to my decoration progress in more than two months since the order was placed. Second, under the premise that Guanniu guarantees that the goods are complete and there are no other quality problems, "Price with quality", refund the price difference and compensate me for the loss of delayed construction period; Choose one of the two.
Guanniu refused to refund and return the goods, and only offered compensation of 600 yuan! (The original price is 22635 yuan, 600 yuan is only a fraction). He also strongly argued that the process of the factory wooden door has always been like this, but the sales staff did not explain it properly when introducing it, and there was no quality problem. For the paint problem of wall panel, we only agree to paint and repair the problem separately.
We do not agree with this result! The workmanship and materials advertised during Guanniu's sales are seriously inconsistent with the actual arrival. I only offered a refund because the goods were not on the right board! In addition, considering that the decoration construction period cannot be delayed, I also put forward "discussing the price with quality and returning the price difference", which is more reasonable and legal!
Guanniu's practice belongs to fraudulent consumers! Serious behavior of selling dog meat! The sale is to facilitate the order, which is good. The actual arrival, the quality is greatly reduced. "The whole log" has become "solid wood pressed by two layers of thin plates"; The beautiful wear-resistant paint surface has become a simple paint surface that can be easily scraped off by nails; Parts of the same material, it has become a patchwork of various materials. The manager-level sales staff claimed that it was the first time they encountered a serious customer complaint, arguing that they did not understand the production process and the introduction was not in place.
I hope relevant departments can investigate and deal with it as soon as possible to truly safeguard the legitimate rights and interests of consumers!
