Jiajiamei doors and windows factory store on Taobao platform sells inferior products without refund
Published anonymously at 00:27, 1206/2021.
Complaint No.: 17356363959
Complaint object: Alibaba customer service
Complaint: customer service does not handle it, no refund, fake goods
Complaint requirements: REFUND, compensation, apology, punishment, explanation, return, and product removal
Amount involved: 2155 yuan
On August 18, 2021, I placed an order for 100 yuan for custom stainless steel door in a store called jiajiamei doors and windows factory on Taobao website. Order Number: 203835 ******** 37011, on August 19, 2021, I placed an order with a final payment of 2155 yuan. The order number is 204151 ******** 37011. During The customization process, there was a problem with the size of stainless steel door shipped by the seller, the door with size problem was installed on October 8, 2021. the installation worker sent by the seller said that he would charge 300 yuan to help us change stainless steel door to normal size, since October 8th, my stainless steel door cannot be closed due to this interior door size problem, which has seriously affected our normal life. After that, we contacted the installer every time, the master always finds various reasons for not being able to deal with door handle later. We contacted the seller on November 6. The seller only said that he would deal with it as soon as possible. There has been no handling result so far, we also contacted Taobao customer service to intervene. Taobao customer service said that it could not be handled for more than 14 days. Let us negotiate with the seller by ourselves. We don't think it is our responsibility to cause the timeout. First of all, the seller's installation master delayed it and delayed it for more than a dozen times without coming for various reasons, or missed the appointment on the day of the appointment, secondly, the seller has been fooling us that we will deal with it, but Taobao customer service does not deal with it. Now we ask for a return, and return the deposit plus the final payment and modify the size fee, a total of 2555 yuan, please handle.
