The quality of the doors and windows is poor, and there is no after-sales service.
User 7723078877 was released at 12:28 on November 18, 2021.
Complaint No.: 17356054412
Complaint object: Alibaba customer service
Complaints: customer service does not handle, false publicity, and does not perform after-sales services
Complaint requirements: Maintenance
Amount involved: 38600 yuan
In January, 2019, a piece of glass exploded in less than a year when it was purchased and installed in the sun room door and window factory store of Shanghai luhang sun room on Taobao. Then contact the merchant to replace the glass. At that time, the merchant said that it could be repaired but charged. I found a contract and saw that the glass was within the scope of 10-year warranty, so I asked the merchant for a free warranty. Then the merchant began to delay all the time, and then happened to encounter the epidemic. It continued to delay until most of the work began to be paid in July 20, and then the glass was replaced until December 20, and I was not at home at that time, the merchant threatened my parents and forcibly charged 1200 yuan (known as the glass cost, but in fact, the market price of the glass is only 300-400 yuan). Now the problem is that another piece of glass exploded in September 21. This time, the merchant contacted for the first time and said to change it for about a month, and then there was no news, dozens of calls were made later, either in the call or no one answered. It is estimated that my phone was maliciously blacklisted. Then, the customer service of "My Little Honey" on Taobao platform also complained three times. Every time, they said they would help me contact the merchant and reply to me within 24 hours, and then there was no information. It is required to provide free maintenance according to the 10-year warranty promised (the second point of Article 7 in the contract), replace the self-explosive glass as soon as possible, and refund the 1200 yuan fee forcibly charged at the previous time.
