Buy the new Haoxuan gate and make incorrect dimension, saying that my gate is a great grandson "!
Xueba small Pearl was released at 12:27 on October 08, 2021.
Complaint No.: 17355315590
Complaint object: xinhaoxuan doors and windows (Liuzhou store, Guangxi)
Complaint problem: customer service does not handle, no refund, service is not in place, three guarantees problem, invoice problem
Complaint requirements: REFUND, compensation, apology
Amount involved: 4000 yuan
The transaction relationship took place on September 2. Before September, I went to the Store No. 26-27, building materials market Area B, Xihuan building materials market, Liuzhou city, Guangxi province to select goods. I paid a deposit of 4,000 yuan through WeChat to order the account of Luo Yumei, xinhaoxuan Menzhi, phone number: 13481257 ***, the order includes 3 sets, wooden door (imported pine) 2300 yuan/set, bathroom Changhong glass door 900 yuan/square meter, all choose Ivory White, extra 200 yuan/set of production fee for the bathroom door, xinhaoxuan magnetic door lock (silver), the whole order is estimated to be 10000 yuan (the boss did not confirm the total amount of the final order), order the door, after making up the money, the store will measure the size of the door and confirm the size (the actual transaction process does not provide exact production data and total amount) production period-glass door production period 15 days, wooden door 40 days, the actual glass door was installed on September 22, and it has exceeded the agreed deadline. The delivery and installation services are included. After installation on September 22, it is found that the actual product is smaller than the actual size, and the upper part leaks 3cm. Please fill the cement yourself, everything else has nothing to do with him! 20% deposit for the total price of fixed premium! The head of the receipt is the general agent of Liuzhou Gu's family. The receipt has no signature, contract, etc. Only the receipt note cannot issue a formal invoice. The boss is not afraid of quality problems and has a tough attitude to solve problems, if you have the ability, sue me!" From September 22 to September 25, through WeChat and telephone, no consensus was reached on the size and product quality issues. The Store insisted on measuring without any problems. Therefore, the two parties agreed to communicate on site. On September 26, the first formal negotiation was held, in the end, we couldn't reach a consensus. Due to the size problem, the boss took out the "Luban ruler" and said that my door was "unique"! The size he made was 1970 "amass fortunes", which scared people that the door to buy xinhaoxuan would be "unique"! As ordinary people, this knowledge has exceeded the scope of cognition. I did not make a final reply on the phone. The boss's final solution was to plug cement around himself, and the others had nothing to do with him. In the evening, I negotiated with him. Because of off size, I did not accept this solution. I want to replace the door that meets the size and inform him to stop making the wooden door. The glass door problem will be solved before proceeding. The boss adopts the attitude of negative inaction and shirks responsibility. He has no fault and will sue him if he has the ability. On September 28, in line with the principle of friendly negotiation, my family went to the store again to deal with the negative attitude of the boss. According to the three solutions I provided: 1. Replace the glass door, the requirements conform to the size, the contract continues, the later wooden door requirements conform to the size delivery. 2. In the attitude of friendly negotiation, both the buyer and the seller shall bear the cost of a set of glass doors, first re-make the glass doors that meet the size, and the contract will continue. Later, the wooden doors will be delivered in accordance with the size. 3. Buy two sets of glass doors that do not conform to the size, terminate the contract, do not perform the contract of wooden doors in the later period, and return the remaining deposit. All merchants rejected and did not provide any solutions conducive to solving the problem. Since the problem cannot be solved, the wooden door still stops. After the problem is handled, the next step will be taken. The boss has a tough attitude: "The order has been placed. If you want it, you also need it!"
