The quality of lankai doors and windows in Daming Palace home city, North Second Ring Road is inferior, cheating consumers
User 7705222705 was released at 15:40 on October 07, 2021.
Complaint No.: 17355303981
Complaint object: lankai doors and windows, second floor, building materials home city, Daming Palace, North Second Ring Road, Xi'an
Complaint: no refund, false publicity
Complaint requirements: REFUND, return
Amount involved: 16500 yuan
When I decorated the new house in May, 2021. in order to ensure the quality, I chose to buy doors and windows on the second floor of the home city of Peking University Palace in Xi'an. I wanted to give a new house decoration materials better. For brand ones, I chose lankai doors and windows, the seller gave me quality assurance, and made it clear that the hardware was ximeike, the rubber strip was Jiangyin Haida rubber strip, and the rest were marked with Lan Kai, and then signed a contract, the contract also made it clear that the purchased goods were lankai doors and windows. I paid the full amount according to the merchant's regulations. The product arrived on June 21. When I opened the package, the first thing I found was that it was not the color I requested, so I asked for a return. The Merchant told me that it could not be returned. If the color was not satisfactory, I could send it back to the manufacturer for painting again, due to time, in desperation, I can only accept it, and the merchant will give some compensation. During the installation process, I found that the lankai logo seen in the shopping mall was not found on the lankai doors and windows. Instead, it was the special door and window logo of cormilin, and the workmanship was extremely rough, with poor door and window sealing and large gap, lock can not be used normally and other problems, at that time, the quality problem was raised, and the other party said that it can only be repaired. Because of too many problems, I was not satisfied with the handling of the merchants. Then I complained to lankai headquarters, which said it was lankai brand. (I still don't understand why the products produced by lankai manufacturers do not have lankai logo, however, seeing the door and window signs of other manufacturers, how can consumers determine that they are lankai products?). Due to many product problems and poor quality, I did not agree to repair it and offered a refund and return, but the seller refused.
