Three months after the installation of the whole house custom furniture in oupai, there is still a serious odor causing physical discomfort and cannot be checked in.
Anonymous release: 00:21, 0926, 2021to view relevant collective complaints
Complaint No.: 17355132044
Complaint object: oupai home group
Complaints: False publicity, after-sales service, product quality problems
Complaint requirements: return refund, compensation
Amount involved: 48979 yuan
After three months of buying and installing the whole house custom furniture of oupai, there was still a serious odor. During this period, doors and windows were opened, and several green plants with industrial Big fan ventilation and thousands of yuan were bought (dead one after another), however, there is no effect, and after a summer, there is still a serious situation, especially in rainy days. It has been tested by CMA certified laboratory as formaldehyde TVOC exceeding the standard. There is no other furniture or wood floor. This is still when the doors and windows are closed for only 2.5 hours (the national standard is 12 hours). Coughing blood occurred during the process of communicating with oupai to deal with peculiar smell, and it developed into a long-term cough, which was suspected to be allergic by doctors. I can't go back to my home, and my family life is extremely difficult. After all attempts, contact ou pai politely for consultation, hoping to find a solution, but it is either asking questions or asking us to take the judicial approach directly. There is not even an intermediate communication link. There is no basic after-sales service, even no basic sense of responsibility. We and the merchant are required to pay half of the inspection fee. Request to check whether the shipment is correct means that there is no information. Request the factory report means never do it, request delivery order means no, request the quality inspection report means no batch inspection, never do it, only government spot check, the manufacturer does not self-check. All requests indicate that the manufacturer does not have them. When purchasing, it claimed that it met the authoritative certification of the U.S. Environmental Protection Department and the California Air Quality Commission (formaldehyde less than 0.09ppM). The substance such as formaldehyde certified by SGS was lower than the detection limit (0.005mg/m3). However, we are required to protect our rights according to the national standard 0.124mg/m3. When selling, advertisements were everywhere and chest shots were guaranteed to be installed immediately. It claimed that the benchmarking International was the benchmark of the domestic industry. When there was a problem, it immediately claimed to be accepted according to the illegal standard. In addition, the claimed antibacterial, reported by the media as certification association has not been recognized by the quality supervision department. Declared net aldehyde, It is also reported to be suspected of false propaganda. After questioning the seller's false propaganda and deliberately deceiving consumers, the seller immediately dismantled the store advertisement and disappeared from the sample board. Instead of giving consumers justice in time. Now the furniture tastes too strong and coughs, so I can't go home. I have to rent a house outside, and the whole family is exhausted because the communication is not smooth and the vacation rentals is not good. I hope it can be handled as soon as possible and returned for refund.
