Henan Dongpan Building Materials Co., Ltd. delayed delivery, causing losses due to false delivery
User 7689560128 was released at 16:33, 0902, 2021.
Complaint No.: 17354741114
Complaint object: Jingdong customer service
Complaint: customer service does not handle, service is not in place, false delivery, overdue delivery
Complaint requirements: REFUND, compensation, apology
Amount involved: 6000 yuan
On July 14, 2021, I ordered three sets of Panpan aluminum alloy doors and windows in the Panpan doors and windows store of Jingdong Mall (Henan Dongpan Building Materials Co., Ltd. is responsible for operation). The customer service promised to deliver the goods within 15 to 20 days. In the later period, Panpan doors and windows store delayed the delivery for multiple reasons. The seller received the goods on August 28! It is found that the goods have missing accessories, and three sets of doors and windows and seven doors are reserved, and six doors are sent incorrectly, which makes it impossible to install and use! Due to merchants' problems, the customer's current delay period is as long as one month, resulting in direct economic losses in the same community. The rent loss of the same apartment is 4500 yuan per month, and communication expenses are caused due to delayed delivery, transportation expenditure is about 1,500 yuan. Henan Dongpan Building Materials Co., Ltd. is required to bear corresponding losses!
