The seller refused to fulfill the promise of the broken bridge window, no delivery, no installation
Published anonymously at 13:04, 07/2021.
Complaint No.: 17353916014
Complaint object: Fuzhou senrui doors and windows
Complaint: The customer service does not handle it, and the service is not in place.
Complaint requirements: REFUND, service improvement, maintenance
Amount involved: 15500 yuan
I bought broken bridge aluminum doors and windows of the indoor package of balcony window with Fuzhou senrui doors and windows on the ND, with a total amount of 15000 yuan. After that, because of the property requirements, it is necessary to change the opening method of the window. It is necessary to add only fake windows beside the window, that is, dead windows that cannot be used. (This fee is paid by yourself, and the price is confirmed with the merchant, and the money is transferred directly) at that time, I confirmed with the merchant to modify the opening direction of the window, the handle and the price of fake glass, the total is 500 yuan. I placed an order after confirming it. As a result, today, the seller said to add 550 yuan to make fake windows! I couldn't accept it and communicated with the merchant in time. As a result, the merchant not only didn't admit her own problems, but also said that she didn't want my customer??? So I asked for a refund. Since the merchant couldn't fulfill his promise and I didn't get the product, is the refund reasonable? But the seller asked me to pick up the goods? The payment is installed by package delivery. Now, because she is not willing to admit the mistake, she will not deliver the goods. I must get justice for such a merchant!
