The annual 618-year promotion came with rapid momentum. Compared with previous years, this year's 618-year-presale was changed to direct sales mode, which stimulated the enthusiasm of consumers to renew their new upgrades. Air conditioners, refrigerators, washing machines, the sales volume of home appliance brands such as water purifiers increased by over 80% year-on-year, and the sales volume of multiple brands exceeded 1 billion. Home demand is strong, and its after-sales market demand such as installation, maintenance and distribution is booming.
During the peak season of installation and maintenance, it is difficult for home masters to balance supply and demand.
For major merchants, the 618 promotion is equivalent to the mid-year examination, and the sales and use of all kinds of furniture and electrical appliances have entered the peak period. In the hot market, installation and maintenance orders have increased in vain. However, the master of on-site installation and maintenance has become the "most difficult" person.
The regional manager of a third-tier home appliance brand said: "There is a lot of demand for orders during the peak season. Everyone is busy and busy. At the busiest time, a master runs 6-7 families every day, full workload cannot meet the needs of users."
In June, the temperature kept soaring everywhere, and the frequency of using all kinds of household appliances increased, especially those such as air conditioners, which had a long-term contradiction of "supply and demand mismatch" after sales, due to the lack of self-built after-sales service teams, the after-sales service supply of small and medium-sized enterprises cannot keep up with the needs of consumers, and some orders will often be lost, causing bad reviews or disputes and affecting the good reputation of shops.
In the sunny day, under the high temperature above 40 degrees, he still insisted on installing air conditioners at a height of several a ten-storey building, which is the normal state of Master Zhang, the installation worker of an air conditioning flagship store in Turpan. However, the hard work still couldn't satisfy the centralized outbreak of orders. Some customers even delayed the door-to-door installation for 12 days. Master Zhang also said that he was have one's hands full and helpless.
On the one hand, merchants in the sales season are faced with the problem of insufficient installation staff. On the other hand, the shortage of after-sales service staff leads to great pressure on existing masters. In recent years, the labor, rent and service costs of enterprises have increased year by year, and self-supporting workers cannot meet the increasing after-sales demand, resulting in the situation of "labor shortage" in the peak season and high maintenance costs in the off-season.
3 million + masters are on standby, and Qibing gets home to let the enterprise say goodbye to the employment problem.
Based on the common problems of home merchants, such as "difficult after-sales employment", "Few installation masters in different places", and "no masters can be found in remote areas", as a National installation Master Order receiving platform, A one-stop worry-free hosting solution is proposed to solve after-sales service problems such as urgent orders and installation of village orders for merchant users.
In view of the large number of after-sales installation tasks, urgent user needs, and the demand for orders in remote rural towns, there is no need to worry about brands and merchants. Qibing's home platform has 3 million + professional installation Masters nationwide, the service covers 31 provinces, 3000 + counties and 40000 + villages and towns in the country. From the south to Sanya, north to Heihe, east to Fuyuan, west to Kashgar, where home after-sales needs, there are strange soldiers home, so that there is no dead corner coverage service in the national region, helping enterprises expand the radius of production and marketing, the "last kilometer" of the sinking market can also enjoy the integrated after-sales service process of "distribution, installation and maintenance.
Installation orders burst out in the peak season every year. However, due to the remote location in some areas and the scarcity of master resources, many home appliance brand merchants choose to use the Qibing home platform, relying on its powerful and nationwide high-quality installation team resources, flexible and flexible labor, reducing O & M costs to ensure the timeliness and quality of installation orders during peak seasons.
The person in charge of Qibing's home platform said: "Every year, we will train the platform installation Masters many times to help them learn the skills of receiving orders and increase their professional skills, especially on the eve of the peak season, to firmly grasp the service quality of the team, ensure that every order can be completed with high quality and efficiency".
In addition, he said that there is no need to worry about orders in remote areas. Merchants can place orders on official websites, apps, mini programs and other channels according to their own needs, and find masters in corresponding areas, such as Urumqi, Xinjiang, there are 5286 active masters who can be flexibly deployed, and 7*15 hours of customer service follow up to assist the master to connect with the customer and help the order to be installed smoothly.
618 benefits hit, helping home appliance enterprises save the whole province
During the 618 big promotion, Qibing came home and launched a 888-Yuan Hui Fu Li, helping home appliance enterprises save the whole world. Place orders in batches with one click in 30 seconds, and make an easy appointment with the master in 2 hours to continuously improve the customer service standards for merchants.
The platform does not need to pre-deposit and settle according to the order. For small and medium-sized merchants who lack funds, there is no need to support the Master Team. If there is any need to quote for bidding, find the master to find the worker, and then use Qibing to get home. If you are worried about high prices, you can choose the "self-pricing" mode, set the amount by yourself, and control the cost accurately, thus reducing the after-sales operation cost of the enterprise by 45%.
Facing the peak of 618 orders, Qibing strictly regulated the service standards of the master in the after-sales service, improved the service quality, and did not maliciously increase the price or raise the price. In order to protect the rights and interests of consumers, the platform proposes that all services enjoy one-year quality assurance. For product failures caused by service problems, door-to-door inspection fees are waived. High-quality after-sales service is conducive to improving customer satisfaction, helping merchants maintain customer sentiment, and creating a good reputation for merchants.
As a national professional after-sales service platform, Qibing has provided 1.4 million + enterprise users with a more reliable, affordable and wide coverage of one-stop home service nationwide. 3 million + professional masters, with a cumulative service of 50 million + times, received 99.55% of customers' favorable comments. With the continuous release of consumption potential, the platform will also benefit the demand side and provide more quality services, allowing more merchant users to enjoy cost-effective worry-free after-sales experience.
